PR - Austin Logistics, TransUnion Team on Skip Tracing

Austin Logistics has integrated TransUnion’s Contact Locator into its OnQ software solution to more effectively automate skip tracing for outbound call campaigns in real-time. 

Austin Logistics’ patented OnQ software solution manages single or multiple dialers, automating and centralizing campaign and policy management to ensure call rule compliance.  TransUnion’s Contact Locator verifies, corrects or appends name, address and phone number information from a comprehensive database of telephone company-sourced contact information that is updated daily with more than one million changes.  Contact Locator uses proprietary analytics and matching logic to increase the speed of verifying or updating a debtor’s contact information from any portfolio at any stage of collections.

“Many collections operations that rely on internal databases or phones appended from compiled contact sources find that much of the information is already outdated and inaccurate by the time it reaches their dialers,” said Jeff Brown, Vice President of Solutions Management at TransUnion.  “By automating delivery of right party contact information through Austin Logistics’ OnQ campaign management platform earlier in the process, TransUnion Contact Locator helps collections call centers contact more debtors faster while reducing downstream data and labor costs associated with outbound calls to disconnected or incorrect numbers.”

When a customer’s dialer attempts a call that results in a disconnected number or wrong-party contact, OnQ’s campaign management engine automatically contacts TransUnion’s Contact Locator in real-time to return the most up-to-date phone number.  Austin Logistics’ OnQ then loads the updated phone number into the dialer. The entire skip solution is therefore completely automated end-to-end.

“In the traditional dialer environment, skip tracing is often handled in a batch capacity overnight,” said Tom Miller, senior vice president corporate development for Austin Logistics.  “By combining the powerful data and matching logic of Contact Locator with the precision and flexibility of OnQ’s campaign management, collections agencies can locate the right party contacts earlier than the competition, maximize recovery, and increase ROI.”