PSI Uses Technology to Keep Call-center Biz in U.S.

Published on:
12 September 2006 at 10:20 a.m. ET

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http://www.insidearm.com/news/00000704-psi-uses-technology-to-keep-call-center-b/

By Anjali Fluker, Crain’s

PSI Call Center may be a small player in a big field, but that didn’t stop Larry Evans from challenging the industry’s big players.

Evans, president and owner of West Bloomfield Township-based PSI, will have invested about $500,000 into expansion by the end of this year. The expansion includes new technology and adding about 50 jobs.

PSI has bought telephone switching, interactive voice-response systems, methods of tracking and responding to “abandoned” calls, and support in 27 languages, Evans said. He expects to increase to 120 employees, he said.

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