TeleTech Expands Relationship With Leading Communications Provider

TeleTech Holdings, Inc., a leading global business process outsourcing (BPO) provider, today announced that a current broadband communications client has significantly expanded its strategic agreement with TeleTech to provide repair, billing and technical support to the client’s growing customer base.

The client, a Fortune 500 communications services provider, first began working with TeleTech in December 2002 and the business has continued to grow since that time. The annual estimated revenue from this increase in business was previously included in TeleTech’s first quarter press release in May. Under the expanded agreement, TeleTech will augment its current support of inbound billing and repair inquiries for customers nationwide using its global best practices across multiple sites. In addition, TeleTech will now offer advanced technical support to the client’s high-speed data customers, providing a new level of flexibility, scalability and growth.

“We value our longstanding relationship with this communications client and remain committed to its continued success as a broadband leader,” said Ken Tuchman, chairman and chief executive officer at TeleTech. “Our suite of diversified offerings and our ability to handle both front and back office outsourcing needs make us an ideal partner for an industry veteran like this one. We are proud that the client recognizes our commitment to customer management best practices and this expanded scope of services is a testament to that commitment,” said Tuchman.

TeleTech, a leader in serving the communications services industry, brings together advanced technologies and human capital to deliver superior return on investment to clients through high-value, innovative solutions. TeleTech assists clients with agility and growth by transforming their infrastructure and business processes to optimize existing assets, lower costs, and provide new revenue streams. In addition to communications clients, TeleTech provides configurable solutions across five other industries.