Outbound Collection Communications: Meeting FDCPA, CFPB and TCPA Requirements

Collection organizations and agencies are under intense scrutiny concerning the manner in which they contact consumers, and compliance risks are at an all-time high. There are many different statutes and regulations enforced at the federal and state levels. Additionally, collection organizations often have their own internal governance rules.

Compliance efforts can be complex and time-consuming. At the least, collection agencies should have a communications strategy in place to control the frequency of outbound communications, manage mobile opt-ins, and ensure proper disclosures.

Non-compliance can result in huge penalties, depending on the statute or regulation that may have been violated. Litigation is expensive and potential damages are often in millions, particularly where class actions are concerned. Not only can these cases result in negative publicity and hamper communications with customers, but they can also negatively impact long-term customer relationships.

A new whitepaper by Genesys offers some compliance tips for accounts receivable management organizations attempting to navigate the tricky regulatory environment of today.

The report not only provides an overview of the compliance landscape — specifically as it relates to the CFPB, FDCPA, and TCPA — but it gives practical advice on how to meet the compliance challenge, including tackling the thorny issue of obtaining consent for debt collection communications.

Download the free report now.