NCO Rated in ContactCenterWorld.com's 2009 Top Outsourcer Rankings

HORSHAM, Pa., — NCO Group, Inc. (NCO), a global provider of business process outsourcing services, is pleased to announce that it has been included in ContactCenterWorld.com’s 2009 Top Outsourcer Rankings list, which recognizes the world’s best outsourcing service providers and advisors. ContactCenterWorld.com has named NCO as one of the top outsourcing service providers in the Customer Relationship Management (CRM) marketplace.

Each applicant was ranked based on data and statistics in a number of Inbound and Outbound categories. Specifically, NCO was recognized for its number of agents, email, chat, automated call handling, automated announcements, and text messaging capabilities.

In addition, NCO was rated as the top-ranked text messaging services provider and the vendor with the most outbound agents. NCO was also ranked in the top 10 in total inbound agents, inbound web chat volume, and outbound automated announcements; and in the top 15 for inbound email volume and inbound automated call handling.

"We are honored as an organization to be included in the ContactCenterWorld.com rankings," said Jim McGrath, Senior Vice President of Operations. "This acknowledgement further establishes NCO as one of the industry-leading providers in the market. It is a credit to the hard work of our people and also proof of our commitment to evolving with the ever-changing needs and requirements of the industry."

About NCO
NCO Group, Inc. is a global provider of business process outsourcing services, primarily focused on accounts receivable management and customer relationship management. NCO provides services through over 100 offices in the United States, Canada, the Philippines, Panama, the Caribbean, India, Mexico, Guatemala, the United Kingdom, and Australia. For more information, visit www.ncogroup.com.

About ContactCenterWorld.com
ContactCenterWorld.com is a leading global support organization for the contact center industry around the world. ContactCenterWorld.com has 117,782 corporate members of which 40% are at senior executive level within contact centers globally.