Webinar Shows How to Increase Collector Productivity While Mitigating Collector Risk

It’s time to re-define a new standard of success in collections.  At the core of that new standard of excellence are two elements:  maximizing agent productivity while also mitigating risk to your organization.  These challenges have been around for a long time; however, the same old strategies and technologies from years ago are not suited for today’s environment.

The great challenge is how to be truly best in class in four critical phases of collections technology so that it is easy for your organization to maximize both elements.  If you are not using the best solutions in these phases, you are not maximizing the potential of your organization or team.  In this webinar, you will learn about best practices and innovations in these 4 phases to both reduce risk and improve performance.

• Automation:  Truly intelligent automation focuses your agents on the right accounts
• Compliance:  Simplify meeting TCPA, CFPB and FDCPA requirements for compliant contact strategies across predictive dialer, outbound IVR, email, and text messaging
• Speech & Data Analytics:  New and unique “Speech-to-Phrase” technology improves your agent productivity while also simplifying risk mitigation
• Channel Blending:  predictive, preview, manual, & inbound to the same agents take incredible sophistication to maximize agent productivity

Register for this can’t miss webinar and take away tips and best practices to maximize your collections efforts.

Presenters:

Matt Edmunds: Matt brings 20 years of hands-on industry and operational experience to his role as SVP of Proactive Communications for Genesys. Matt came to Genesys with the SoundBite Communications acquisition where he was the Senior Vice President and General Manager of Contact Center Business Unit. Prior to joining SoundBite, Edmunds was senior vice president of bankcard operations for Outsourcing Solutions, Inc, where he managed all facility, personnel, strategy and operations decisions for four call center sites with 600 full-time employees.  Prior to joining OSI, Edmunds spent almost nine years at Capital One Financial Corporation leading various customer care and collections strategies.

Chris Bohlin: Chris has spent over 12 years in the collections vertical and 7 plus years in the cloud space holding roles in product management, support and sales engineering.  As Offer Lead for Proactive Communications in Collections at Genesys, he has been able to leverage this experience to help collections organizations shape dialing strategies, maximize agent productivity and ultimately bring their on-premise contact center infrastructures to the cloud.  Chris joined Genesys’ Cloud division in July 2013 as part of the company’s acquisition of SoundBite Communications.