SoundBite Communications Helps ARM Industry Weather Challenging Market

BEDFORD, Mass. — SoundBite Communications, Inc. (Nasdaq: SDBT), a leading provider of on-demand, multi-channel proactive customer communications, announced today that recent innovations in the SoundBite Engage™ platform have enabled its clients in the accounts receivable management (ARM) industry to realize a substantial return on investment from their SoundBite collections strategies. As a result of its continued focus on the ARM industry, SoundBite has experienced a 23 percent increase in ARM industry revenue in the first quarter of 2010 from the year-earlier period.

"As a valued partner for more than six years, SoundBite continues to demonstrate their expertise in collections and commitment to our success," said Bob Ruff, Senior Vice President, Operational Support at NCO Group, Inc., a leader in business process outsourcing solutions. "SoundBite’s technology allows us to remain competitive in a challenging economy, and we look forward to the availability of future functionality that will address the complex needs of the ARM industry."

Collection agencies, debt buyers, and law firms leverage SoundBite Collections Solutions to increase portfolio penetration, reach more live parties, and increase agent utilization and dollars collected per agent hour. SoundBite Collections Solutions combine the superior technology of SoundBite Engage™, its on-demand proactive customer communications platform and unmatched domain expertise to deliver results that consistently exceed expectations:

• Strategy: A comprehensive and sophisticated set of contact strategy controls designed to drive more right party conversations such as device escalation, multi-channel blending, dynamic score-based call routing and messaging, and caller ID variation.
• Control: Choose from SoundBite’s multiple pacing models to achieve the ideal balance of message volume with agent resources resulting in fewer dropped calls and optimal agent utilization.
• Risk Mitigation: Robust regulation compliance functionality along with enterprise-wide real-time suppression ensures that collections strategies are compliant with regulatory and organizational policies.
• Ease of Use: A simplified and intuitive user interface that each collections manager can configure to meet his/her needs and accelerate campaign launches and results analysis.
• Results and Optimization: Intelligent real-time analytics and reporting tools including best-time-to-call reports tailored to each campaign to maximize contact attempts.

"We’re committed to the success of our clients in the ARM industry," said Jim Milton, president and CEO of SoundBite Communications. "Over the past decade, we’ve acquired deep domain expertise in collections and brought forth innovative strategies and product features that have yielded tremendous results for our clients."

About SoundBite Communications
SoundBite Communications is a leading provider of on-demand, multi-channel proactive customer communications solutions designed to transform the way organizations communicate throughout the customer lifecycle to build trusted, lifelong and profitable relationships. Clients can leverage SoundBite’s proactive customer communications offering and expertise in designing, executing and optimizing communications strategies to engage in relevant customer interactions that deliver long-term business value. Visit SoundBite.com for more information.