Top 4 Compliance Areas Debt Collectors Must Master Before a CFPB Audit

Knock knock.

Who’s there?

CFPB.

CFPB who?

CFPB auditors. May we please see your account records and compliance policies?

Once you’ve picked yourself up off the floor from laughing so hard at the punch line, check out our latest homepage poll to let us know where your compliance policies stand. At the most recent insideCompliance webinar, Nicole Strickler, partner at Messer & Stilp Ltd., shared the top four laws and regulations the CFPB looks at during a debt collection audit. Which one gives you the most compliance grief? We want to know.

Getting organized early can help avoid confusion when the CFPB asks to see your policies. In the long run, it may even increase your company’s chances for a positive exit meeting, and decrease the odds of penalties and enforcement actions.

That’s why we’ve compiled the top questions and expert insight from our insideCompliance webinar into one user-friendly report: To the Point: CFPB Audits. Learn how the CFPB measures accountability, so you can do the same. This is a resource no collection agency should be without.

You’ll Learn:

• What are the important laws and regulations the CFPB focuses on during an audit?
• How should collectors respond to consumer complaints, both internally and from the CFPB?
• How much does it cost to get ready for a CFPB audit?
• And much more!