CCAA Summer 2010 Collage Newsletter Features RMS Article

Bethlehem, PA: RMS, the leader in business-to-business Accounts Receivable (A/R) management and Business Process Outsourcing (BPO), was a proud contributor to the CCAA (Commercial Collection Agency of Association) Summer 2010 Collage Newsletter.

The article, authored by Darrel Hewson, RMS Vice President of Business Development, discusses effective collection practices broken down into four simple steps. Initially, this information was assembled as a webinar offered for free by RMS to their customers and prospects. The material was so well received that it was then transposed into a stand alone article.

“In the 25 years that I’ve been in the industry, we have seen dramatic changes in technology, behavioral scoring and management philosophies,” stated Darrel Hewson, RMS Vice-President of Business Development. “Through it all the fundamentals of collections have remained fairly constant in that you need to remain focused on the basics, with collaborative support from your up-stream process partners, to achieve an effective collection process.”

Step one covers the importance of having every customer complete a credit application. Step two reviews the creation and documentation of a detailed collection process. This process will have elements that carry over from customer-to-customer, but in every case has unique details and situation that must be addressed. Step 3 is the inclusion of a dispute management plan to address the cases where a debtor simply will not pay. The final step 4 is about knowing when to ask for help in cases where the debtor can’t pay.

Copies of the original article can be downloaded from the RMS web site at: http://www.rmsna.com/pdfs/EffectiveCollectionPractices01-10Booked.pdf.

About RMS
RMS, headquartered in Bethlehem, Pennsylvania and with operations in the United States, Canada, Mexico, India and China, provides working capital optimization through Business Process Outsourcing (BPO) and Recovery Services. The company provides its customers worldwide with outsourcing capabilities in areas such as finance and administration, receivables (order-to-cash), and customer contact/data entry services. RMS also provides a continuum of Recovery Services ranging from traditional collections through legal litigation and bankruptcy services. Since 2005, RMS has been a portfolio partner of Citi Venture Capital International (https://www.citigroupai.com/cvci). For more information about RMS, please visit our website at www.rmsna.com.