ICT GROUP Offers Proprietary Loan Modification Solution: Accelerated Assist

NEWTOWN, Pa.– ICT GROUP, INC. (NASDAQ:ICTG), a leading global provider of customer management and business process outsourcing solutions, today announced the expansion and bundled offering of its comprehensive suite of loan modification services into its new Accelerated Assist program, designed to help banking, mortgage and other lending companies efficiently manage the rapidly growing volume of inquiries from interested borrowers.

The U.S. Treasury’s “Making Home Affordable” program has resulted in an unprecedented surge in demand, with many lenders turning to ICT GROUP and other outsourced providers to ensure consistent, high-quality service, while at the same time reducing costs and improving operating efficiency.

“ICT GROUP has long been recognized as a leader in the customer care industry with exceptionally strong domain expertise in financial services. Companies in this sector need a cost-effective, customizable solution to help them meet unusually high demands,” said Jack Egan, Executive Vice President of ICT

GROUP’s Financial Marketing Services division. “We have fully developed our Accelerated Assist loan modification capabilities to provide a scalable, cost-effective solution for effectively managing increased borrower demand, while freeing in-house loan officers’ time to focus on eligible, qualified customers.”

Leveraging over 20 years of customer care experience within the financial services area, combined with early stage collections, automated alert notification (voice, SMS, e-mail) and BPO processing capabilities, ICT GROUP provides a comprehensive, end-to-end solution for lenders, offering the following loan modification services:

• Pre-screening borrowers based on lender criteria
• Answering routine inquiries and explaining available options
• Packaging, sending and tracking loan modification paperwork and disclosures
• Answering follow-up questions and collecting missing documentation
• Document receipt, scanning and archiving
• Transferring files to in-house loan officers

ICT GROUP also offers complementary services such as automated payment reminder alerts and back-office data reporting/processing, helping lenders to better support their customers in this difficult economic environment.

Strong financial services expertise, PCI security compliance certification, ISO-9001:2000 certified best practices, 40+ operations centers and over 18,000 representatives worldwide, strongly position ICT GROUP to meet the changing requirements of financial institutions, quickly and cost-effectively.

For additional information about ICT GROUP’s loan modification solutions or any of the Company’s other customer management and business processing outsourced solutions, call 800-201-1085 or visit www.ictgroup.com today.

About ICT GROUP:
ICT GROUP, headquartered in Newtown, Pa., is a leading global provider of customer management and business process outsourcing solutions. The Company provides a comprehensive mix of customer care/retention, up-selling/cross-selling, technical support and database marketing as well as e-mail management, data entry, collections, claims processing and document management services, using its global network of onshore, near-shore and offshore operations. ICT GROUP also provides interactive voice response (IVR) and advanced speech recognition solutions as well as hosted Customer Relationship Management (CRM) technologies, available for use by clients at their own in-house facility or on a co-sourced basis in conjunction with the Company’s fully integrated contact center operations. To learn more about ICT GROUP, visit the Company’s website at www.ictgroup.com.