Arctic Collect Helps Collection Agency Reach Growth Goal

Arctic Collect’s powered micro enterprise collection solution has helped One Way Recovery reach its growth goals.

One Way Recovery Solutions LLC has reported an increase in excess of 20% in monthly collections and a 75% reduction in administrative payroll and IT costs since implementing Arctic Collect software. One Way Recovery is a Maryland-based collection agency specializing in business, retail and medical collections.

Jim Boyd, agency owner, stated, “Arctic is the most effective user friendly platform that I have ever worked on. In my 13 years of experience in this industry I have had the opportunity to use many of the other systems out there. None give you all that you get with Arctic for such an affordable price. Our collectors are able to work through their queues more efficiently and more effectively. The debtor screen is easy to read and the collectors are able to work accounts with a minimum of clicks and screen changes. More importantly our clients are impressed with our performance and the level of reporting that we are able to generate for them.”

Arctic Collect also provides colorful, comprehensive graphs depicting everything from total collections, promises and collection forecasting on the collector side to inventory status, collections by client and collections by employee on the manager’s side of the system.

“These graphs are a great tool and tell me at a glance exactly where we stand in terms of meeting goals,” said Boyd. “Thanks to Arctic we have been able to streamline our administrative and IT staff and keep our focus on collecting.  In addition I am very pleased with how responsive the Arctic team is to my agency’s needs.”

One Way Recovery Solutions LLC is a one-stop-shop for debt collection. They are a Christian-based collection agency, the first of its kind. They are licensed, bonded and insured and specialize in the collection of business, retail and medical debt.

Arctic Collect is the industry’s first micro-enterprise hosted collection solution that provides low cost, enterprise level technology for the micro enterprise agency.  Arctic is feature rich and gives users the ability to upload accounts, export reports, generate letters that can be printed in house and manage multi-office locations all for just $64.99 per user per month with no set up fee.