Collection Agency Launches Timeshare Operators Educational Series

Aspen National Collections, the timeshare/shared ownership industry’s premier collection agency, announced recently they will share advice and tips to help timeshare homeowner associations, managers, operators, developers and their staff protect their portfolio of installment receivables and/or annual maintenance fees. Interested timeshare operators can subscribe to the series, which consists of a collection of videos and brief dissertations tapping the 20-plus-year knowledge of collection pros Buzz Waloch and David Combs, on the website AspenNational.com. Waloch and Combs are vice presidents of the firm, which specializes in performing collection activities on behalf of resorts located in the United States, Mexico, the Caribbean and Canada.

The educational series will focus on providing timeshare professionals with Waloch and Comb’s answers to questions concerning portfolio management, such as the following:

• Do you have any advice for how resorts can keep their maintenance fee portfolios as healthy as possible?
• What’s the best approach to use when a new owner or member fails to make a loan or maintenance fee payment early in the relationship?
• How can a resort handle a member or owner who says they just can’t afford to pay their loan or maintenance fee?
• What is the latest methodology for skip-tracing and how effective is it?

Aspen National Collections is a national agency with specialized expertise in consumer debt collections for companies involved in timeshare or vacation ownership resorts. Professional collectors are carefully trained in reminding owners/members of the value of their vacation purchase. They are skilled at performing their work in a firm, assertive manner, while adhering to Aspen National’s commitment to high ethical standards. Aspen customizes collection programs to fit the resort’s needs and prides itself on working every account to the fullest.