Hiring and retaining top collector talent may seem like an aspirational goal only — something you’d like to achieve for your company in a Perfect World.
Walter Steele, Chief Operating Officer for F.H. Cann, sees it differently, though. Using five simple tips, Steele feels that agencies can make the aspirational actual. The biggest commitment is time.
1) Ask questions that provide insight into the individual
2) You get what you pay for
3) Promote from within whenever possible
4) Invest in your employees and provide them a structure where the achievement of goals and success is the norm
5) Be proactive instead of reactive and be super selective in who you hire
To read more about Steele’s “5 Tips for Hiring and Retaining Top Collector Talent,” we highly recommend downloading F.H. Cann’s whitepaper. You can do so here.