LiveVox Enhances State Dialing Compliance Suite

SAN FRANCISCO — LiveVox Inc., the leading provider of hosted-dialer solutions, today announced enhancements to its compliance suite that enable credit and collections organizations to customize campaigns to meet state dialing restrictions.

Diverse and complex state dialing laws create an added layer of complexity for credit and collection organizations. While confusion might exist to the extent state laws govern first and third-party receivables management firms, the industry generally agrees that certain states have more restrictive consumer contact rules than the FDCPA. Some of them go so far as to limit contacts within more restrictive hours on certain days of the week. LiveVox now allows clients to comply with these restrictions via a GUI-based rules engine, simplifying administration while increasing compliance.

“The ongoing development and innovation of LiveVox is and always has been shaped directly by the dynamic industry-specific needs of our clients,” said Louis Summe, Chief Executive Officer, LiveVox. “The ability to customize and configure state-specific restrictions for dialer campaigns is another of many examples of how LiveVox responds to client demands. Not only is our goal to build an unparalleled productivity enhancer through our unlimited capacity and true agent blending options, we also strive to provide more control over campaigns than available with any hosted or hardware competition.”

Once credit and collections organizations establish state-specific dialing rules, the hosted LiveVox system searches lists, identifies area/state codes and manages the dialing frequency, exclusions or other restrictions programmed into the system.

“Our industry falls under a giant regulatory spotlight during any tight consumer economy, including this one,” said John McNamara, Chief Marketing Officer, LiveVox. “At a time when compliance is so critical, LiveVox has a tool that allows the industry to configure campaigns as they need. As a former compliance officer in this industry, I’ve seen restrictions only tighten over the years. Even though rules might become more restrictive, table-driven compliance tools allow the feature to remain functional even as compliance needs change.”

Historically, state compliance has been accomplished through dialer list management within collection applications, which is labor intensive and prone to human error. Automation, if available, is typically constrained by legacy dialer hardware and can require assistance from expensive vendor professional services groups.

Configurable, table-based dialing rules also assist first-party collection organizations in meeting client customer service goals and restrictions, such as limiting consumer contacts or restricting times that customers are called.

About LiveVox
LiveVox is the first provider of hosted dialer solutions for the credit and collections industry. Breakthrough, patented technology and deep industry knowledge allow LiveVox to assist clients with optimizing their operations and collection strategies. Private, carrier-grade VoIP networks enable LiveVox to maximize the productivity of leading credit, collections, debt purchase and call center organizations at the lowest cost of ownership in the marketplace. LiveVox is headquartered in San Francisco. For more information, visit www.livevox.com.