Aspect Honored by CRM Magazine as Industry Leader

CHELMSFORD, Mass. – Aspect, a unified communications (UC) solutions provider, today announced the company was ranked as a leader on the 2009 CRM Service Award lists for workforce optimization and contact center infrastructure. These awards, published annually by CRM Magazine, recognize vendors, consultants, and end-user companies focused on providing high-quality customer experiences through the sophisticated integration of people, processes, and technologies.

Aspect is the only vendor that was mentioned on the leaders list for both workforce optimization and contact center infrastructure. In the contact center infrastructure category, Aspect was recognized for its loyal and supportive Aspect® Unified IP™ customer base. Aspect Unified IP is a platform product that unites customer contact capabilities to help organizations execute on their UC strategies. Aspect made a second straight appearance in the workforce optimization suite category, where Aspect was ranked for its strong continued investment in PerformanceEdge®, an IT-ready Microsoft .NET Web services platform product that synchronizes workforce optimization capabilities to help organizations execute on their UC strategies.

“To make the leader’s lists in both the workforce optimization and contact center infrastructure categories speaks volumes about Aspect’s leadership in the market. They have demonstrated a commitment to providing customers with truly powerful capabilities, especially during a time when many companies are looking for solutions that can maximize their resources,” said Ian Jacobs, senior analyst, Datamonitor. “This recognition helps underscore that Aspect understands the contact center industry through both its product innovation and its dedication to quality customer care.”

“With today’s hyper-focused emphasis on cost savings coupled with ensuring customer retention, contact center buyers are more and more looking for unified communications influenced suites of contact center products delivered with exemplary vendor support,” said Mike Sheridan, senior vice president of strategy and marketing, Aspect. “Aspect appreciates the recognition of what we have delivered to date and will absolutely continue to deliver innovative products and services to our customers that can help streamline their business processes and improve their customers’ results.”

The CRM Service awards are determined through an extensive three-month process and proprietary rating formula that involves industry analysts, financial and corporate information, product and functionality assessments, and scores reflecting customer satisfaction.
 
The 2009 CRM Service Awards will be presented at the CRM Evolution 2009 Conference at the Marriott Marquis in New York later this year.
 
About CRM Magazine
CRM magazine is the leading publication of the customer relationship management industry, covering sales, marketing, customer service, and strategy. The magazine also administers and hosts the annual CRM Evolution conference. Each of these properties is designed to serve customer-centric business initiatives, and leaders who recognize CRM as a key strategy for creating enhanced customer value in any industry. For more information about the magazine, its editorial calendar, or CRM in general, please visit us on the Web at http://www.destinationCRM.com, or on Twitter at @CRM (http://twitter.com/CRM) and @destinationCRM (http://twitter.com/destinationCRM). The destinationCRM Web site (which is updated daily) and the monthly magazine are properties of CRM Media, a division of Information Today, Inc.
 
About Aspect
Aspect provides software and consulting services that turn the potential of unified communications into real business results across the enterprise and in the contact center.  Applying 35 years of insight and experience, Aspect helps more than two-thirds of the FORTUNE Global 100, as well as small and medium enterprises, power their business processes with communications. For more information, visit www.aspect.com.