LiveVox Announces Patient Self-Service IVR as part of Healthcare Revenue Management Suite

SAN FRANCISCO — LiveVox Inc., the leading provider of enterprise cloud-based consumer contact solutions, today announced patient self-service IVR applications as part of its healthcare revenue management suite. Because these solutions are delivered on-demand, medical providers keep the flexibility needed to manage change driven by healthcare reform and economic uncertainty.  

Adding millions of people to insurance rosters could drastically increase the numbers of patients and dollar liability that healthcare providers will face, experts have said. Reform could also increase the size of deductibles in higher-risk pools, heightening the need for enhanced revenue management services at earlier points in the revenue cycle.

The unlimited capacity of LiveVox on-demand self-pay services will enable providers and their billing services to absorb these numbers, without the constraints of fixed and expensive telephony infrastructure.

“Medical providers will need to prepare for changes in the way they approach patient contacts,” said Fred Landrum, President, American Healthcare Outsourcing Alternatives. “Providers will need to increase patient touch points, be more proactive in their approach to patient contacts and ensure resources are available to take payments in the most efficient way possible. LiveVox offers a fast, customizable and simple way to scale existing infrastructure to meet any demand, even as industry conditions change.”

Features of the LiveVox Healthcare Receivables Suite include:

• Customizable inbound and outbound healthcare IVRs for self-pay, receivables management or other patient contacts
• HIPAA compliant security infrastructure 
• Compliance tables, such as GUI-configurable state dialing and Do Not Call functionality
• Multi-level agent monitoring and call recording to ensure compliance

“With a focus rightly on patient care, healthcare organizations often are unable to make large capital investments in back-office information technology,” said Louis Summe, Chief Executive Officer of LiveVox. “With an on-demand solution, medical providers have the flexibility to scale patient contacts or provide self-pay avenues as needed without upfront costs and despite the uncertainty of pending regulations.”

About LiveVox
LiveVox is the leading provider of enterprise cloud-based consumer contact solutions. LiveVox offers a patented platform with integrated IVR, ACD, call recording and automated dialing configurable by a single web-based GUI. The carrier-class solution includes web-based multi-site deployment, routing and controls that are pre-integrated with major VoIP standards and carriers, delivering capacity on demand. LiveVox is headquartered in San Francisco. For more information, visit www.livevox.com.