International ARM Firm Announces Hearts & Minds Initiative

Norwell, MA: Collecto, Inc., d/b/a EOS CCA (www.eos-cca.com) has announced the launch of its Hearts & Minds Initiative, a new client service program designed to ensure all EOS CCA clients receive a greater level of support and attention than ever before. Service levels other companies typically reserve for the top 10% of their clients are now standard for all EOS CCA clients. This includes:

• Face-to-face meetings on a regular basis to better understand the client’s needs.
• A team-oriented approach to meeting the client’s needs.
• Proactive efforts to suggest enhancements that improve the client’s results.
• Better analytics and reporting options available in a more flexible environment.
• Methods to keep the client informed on updates at EOS CCA and industry-related news.
• Annual Quality Satisfaction Surveys (QSats) to measure and ensure customer satisfaction.

To lead the EOS CCA Hearts & Minds Initiative, the company has assigned Kevin Bennick to oversee its newly formed strategic business development team in his new role as EOS CCA’s Vice President, Client Relations and Business Development. Kevin is an industry veteran whose experience dates to 1997 and features proven results at every stage of his career. In an economy marked by continued sluggishness and cutbacks, EOS CCA has committed the resources needed to make this vision a reality for all clients.

EOS CCA Senior Vice President Candice O’Brien said, “The Hearts and Minds Initiative is for and about our clients. There is no success without putting our hearts into our work in a way that’s driven by our minds. This is what EOS CCA believes in, and what clients should expect.”

Kevin Bennick added, “I’m looking forward to meeting with our clients, hearing their thoughts and concerns, and determining ways to continue process improvement and increase recoveries. I hope to put my practical experience in operations, analytics, and strategy management to work for all of our clients, and I welcome the opportunity to work with them.”

About EOS CCA
Collecto, Inc. d/b/a EOS CCA is a national customer care and receivables management company founded in 1991 and employing more than 1,000 U.S.-based personnel. Serving clients in the commercial, communications, financial, government, healthcare, higher education, insurance, and utilities sectors, the company has call centers throughout the U.S. to serve the needs of more than 2,000 clients across the customer care and receivables management spectrum. The company is a wholly-owned subsidiary of EOS Group (www.eos-solutions.com).