SoundBite On-Demand AVM Solution Integrated with Akcelerant

Akcelerant Software LLC and SoundBite Communications Inc., a leading provider of on-demand automated voice messaging solutions, today announced a strategic alliance that enables credit unions and community banks to create, manage and execute customer contact campaigns through the Akcelerant Framework, an industry leading workflow and business process automation suite for the financial services industry.

The alliance enables Akcelerant customers to contact more account holders, reduce risk, increase revenue and enhance customer service using SoundBite’s automated voice messaging solution on the Akcelerant Framework. Available directly through Akcelerant, the on-demand service leverages SoundBite’s multi-tenant customer contact platform and does not require any additional hardware or software. The service is provided under a usage based pricing model, and is available to Akcelerant customers with no long-term contracts and no minimum commitments.

Akcelerant customers can take advantage of this service and expect to receive more right party contacts, higher agent productivity, better call back rates, and faster results than possible through traditional dialing technology strategies.

Arizona Federal, a credit union with $1.77 billion in assets and 223,000 member accounts, is leveraging the combined solution to collect on various types of debt. The credit union recently launched its first collections campaign and future plans include exploring calling campaigns to support customer care and marketing initiatives.

“Arizona Federal has been an Akcelerant user for several years and we continue to see great value in the Akcelerant Framework,” said Cary Shumway, director of collections at Arizona Federal Credit Union. “We are incredibly impressed with how easy it was to implement our first campaign using SoundBite’s automated voice messaging solution. It’s been a huge success.”

“We are proud to partner with SoundBite to offer a ‘best of breed’ yet tightly integrated solution to our credit union and banking customers,” said Eric Snyder, senior vice president of business development at Akcelerant. “Already, the combined solution has generated great demand from our customers who are looking for new ways to efficiently communicate with their members. It complements our other product offerings on the Akcelerant Framework, and we’re confident that it will quickly emerge as the industry standard, replacing legacy dialing technology.”

“SoundBite’s automated voice messaging solution complements Akcelerant’s industry depth and strengths in business process automation, and will enable Akcelerant customers to deliver automated messages such as late payment reminders, mortgage approvals, welcome calls and surveys,” said Chris Selland, vice president of business development at SoundBite. “Together, we can provide credit unions and community banks with a cost-effective and easy to use solution for communicating with customers and members.”