Zenta Establishes Operations In Manila, Philippines

Zenta, a leading Business (BPO) and Knowledge Process Outsourcing (KPO) company, announced today that it has established an inbound and outbound contact center in Manila, Philippines, and plans to employ up to 400 people over the next twelve months. The move to Manila is further commitment by Zenta to expand its geographic locations in response to growing client demand for offshore contact center services.

Chris Repholz, Senior Vice President of Zenta’s contact center division, will oversee the growth and expansion of the facility. “The market is demanding a wider global footprint from contact center providers and the Philippines has developed into a tremendously successful destination for these services. The quality and abundance of the labor force is outstanding”, explains Repholz.

“Expansion into the Philippines is a key element of our aggressive growth strategy”, explains Jack Freker, Zenta’s President and Chief Operating Officer. “The Manila location will allow Zenta to offer a broader range of voice services to our clients and, as an additional strategic offshore platform, it’s an excellent complement to our highly successful US and India operations. We’re excited and encouraged by the response from our many existing clients and we look forward to serving them and other Fortune 500 prospects in the financial services and telecommunications sectors.

“The area we chose – Ft. Bonifacio in Taguig City – is the fastest expanding BPO hub in Metro Manila. With big city amenities and excellent proximity to housing and transportation, it has everything required to grow a successful operation,” Repholz.

The facility will open in August, initially servicing an existing client whose global strategy called for more diverse geographic locations for their contact center needs. Services performed from this facility will include inbound and outbound customer service and collections.
 
About Zenta
Founded in 2001, Zenta is a world-class knowledge process outsourcing (KPO) and business process outsourcing (BPO) company, offering a full range of back-office, voice and onsite support solutions such as finance and accounting, commercial and residential loan underwriting, loan servicing, due diligence and analytic services, credit card acquisition services, and collections. The company serves the commercial and residential real estate, consumer credit, insurance and financial services industries, and employs more than 4,000 staff in New York, Philadelphia, Dallas, Charlotte, N.C., Mumbai and Chennai, India and Manila. For more information about the Company, visit www.zenta.com.