UK Debt Collector Selects Aspect for Call Management

iQor announced today that it has implemented Aspect Unified IP, from Aspect Software, in its UK collections center in Preston. iQor is the first UK debt collection company to leverage Aspect Unified IP to increase productivity and enhance call recording in its collection operation and to ensure full OFCOM compliance for both silent calls and messaging.  

Aspect Unified IP (recently rebranded from Aspect EnsemblePro) is a complete contact center solution that unites inbound, outbound and blended multichannel contact (voice, email, the web and fax), while also delivering voice portal, recording and quality management, and unified reporting and administration capabilities. Its multiple predictive and manual dialling options will enable iQor to effectively manage pacing and comply with regulations, operate a variety of campaign and list management strategies, and ensure accurate voice, fax, modem, pager and answering machine detection.