Executive Change: Digital Dialogue Adds Tracy Blakely to Management Team

Auburn Hills, Mich.–based Digital Dialogue, a PSCU Financial Services company and nationwide provider of 24/7 call center operations and software solutions to credit unions, announced the addition of Tracy Blakely as director of Member Experience.

In this position, Blakely’s responsibilities include overseeing management development, call center training and employee professional development.  She will assist the company in meeting the increased demand for its call center and lending/new member enrollment services.

“Digital Dialogue continues to seek experienced executives to contribute to our company growth in the current economy,” said Peter Schmitt, president of Digital Dialogue.  “With more credit unions requiring our services, our call center representatives are on the front lines of our organization. Ensuring our member service representatives and other employees provide total member care to our members and member-owners has been and remains one of our core competencies. With Tracy joining the team, we have brought additional value to our credit union clients, furthering our commitment to providing superior client care.”

With 20 years of experience in leadership and employee training, Blakely has been an integral part of leading various Fortune 500 organizations and their staff to success.   Previously, Blakely served as training manager and corporate trainer for Farmington Hills, Mich.-based ACN, Inc., a worldwide multi-level marketing telecommunications services provider.  Her responsibilities as training manager included managing an international training team; conducting training needs assessments and designing and delivering management and call center training. Blakely also served as editor in chief of ACN, Inc.’s global employee newsletter and chaired the employee charity committee.

Blakely has obtained two undergraduate degrees from The Fashion Institute of Technology in New York, N.Y. and a Masters Degree in Education with a focus on training and organizational development from The University of Michigan in Ann Arbor, Mich.  She obtained a second Masters Degree in Pastoral Counseling from Ashland Theological Seminary in Southfield, Michigan and holds a state license to practice mental health counseling.

About Digital Dialogue
Digital Dialogue, a PSCU Financial Services company, is the nationwide provider of 24/7 financial call center operations and software solutions for credit unions.  The company’s product suite includes call center scripting solutions, custom loan applications with credit-union-defined decisioning and new member enrollment with funding and sophisticated cross selling. Digital Dialogue manages the Financial Service Centers Cooperative’s Call Center Outlet, the highest volume outlet in FSCC’s shared branch network.

Designed around a consistent user interface and the same decision criteria across all channels — from the credit union’s Web site to its branches to its call center — Digital Dialogue products and services are in place nationwide at credit unions ranging in asset size from $5 million to more than $6 billion. For more information, visit www.digital-dialogue.com.