TeleTech Receives Magazine's 2006 Product of the Year Award

TeleTech Holdings, Inc., a leading global business process outsourcing (BPO) provider, announced today that Technology Marketing Corporation (TMC®)’s INTERNET TELEPHONY magazine has named TeleTech’s Retail Voice Portal as a recipient of a 2006 Product of the Year Award.

The Retail Voice Portal is part of the TeleTech® OnDemand(TM) suite of hosted solutions and reinforces TeleTech’s pioneering leadership in the BPO market. It allows big box and other Global 1000 retailers to have local store calls routed to a central location using a nationwide voice over Internet protocol (VoIP) network and an automated interactive voice response (IVR) system. The solution can result in significant financial benefits by generating thousands of dollars in additional revenue per day per store and providing greater in-store productivity for retailers.

The Retail Voice Portal allows local callers to tap into a centralized, consistent menu that provides local store information as well as a variety of other options. Callers are then quickly and efficiently routed to the most appropriate location. Local store staff are free to handle in-store customers while prospective customers can utilize contact center specialists for routine calls or complicated technical questions. Deployed quickly as a single system, there is no equipment, software or hardware to buy. A pilot program can be launched without the need to visit individual sites, with the first stores typically live within 90 days.

"INTERNET TELEPHONY is proud to bestow TeleTech with a 2006 Product of the Year Award. Each year INTERNET TELEPHONY magazine recognizes companies that have demonstrated excellence in technological advancement and application refinements," said Rich Tehrani, TMC President and Editor-in-Chief of INTERNET TELEPHONY magazine. "TeleTech has proven they are committed to quality and excellence while addressing real needs in the marketplace. We’re proud to honor their hard work and accomplishments and look forward to more innovative solutions from them in the future." A full list of Product of the Year winners will be published in the February, 2007 issue of INTERNET TELEPHONY magazine. (www.itmag.com)

"TeleTech’s Retail Voice Portal offers the same high quality as a complete end-to-end traditional call without the switching and cost limitations of aging telephone networks," said Kenneth Tuchman, chairman and chief executive officer of TeleTech. "The Retail Voice Portal increases revenue and improves overall customer satisfaction by reducing and even eliminating inbound calls that are dropped, misdirected, or poorly handled."

TeleTech, a leader in serving the retail industry, brings together advanced technologies and human resources to deliver superior return on investment to clients through high-value, innovative solutions. TeleTech assists clients with agility and growth by transforming their infrastructure and business processes to optimize existing assets, lower costs, and provide new revenue streams.