ACA International Launches New Collector Training DVD

With the level of consumer debt in the United States increasing daily, the role of debt collectors is even more vital as they do their best to collect that debt, putting thousands of dollars back into the economy each year.

ACA’s new training DVD, Debt Collection: The Bigger Picture, provides a basic overview of how collectors fit into the debt cycle and what they can expect on the job. In just 26 minutes, your collectors will understand how important their role is to the industry, your company, your clients and consumers.

“This video is amazing! I can’t wait to use this for our new hires, educating our lobbyists, prospects and others outside our industry to help them understand what we do and how we do it,” said Tina Hanson, chair, ACA’s Research and Development Advisory Committee, executive vice president, State Collection Service Inc., in Madison, Wis.

The chapters in this DVD cover crucial topics such as the debt cycle, job expectations, what makes a collector successful, why collections matter, the effect of debt on the small business and more. Featuring animated video and multiple collector testimonials, this video can be used for your new hires and for your more seasoned collectors.

“I am very proud of our industry and the important role we play in today’s economy,” said Irene Hoheusle, vice president of collections, Account Recovery Specialists, Inc., in Wichita, Kan. “The Bigger Picture video is fun, and takes a short time to not only remind seasoned staff of their important role, but to introduce new staff to the collection industry. You have to see it to really understand what a great tool it can be.”

Get a sneak peek of the video: http://www.acainternational.org/sneakpeek.

To purchase a copy of ACA’s new DVD, Debt Collection: The Bigger Picture, visit the ACA Online Store at http://www.acainternational.org/biggerpicture.