CFPB's Email Notification for Debt Collection Complaints Portal Still Working Out Kinks

Email notifications to collection agencies from the Consumer Financial Protection Bureau remain a hit-or-miss function of the debt collection complain portal.

One the one hand: a recent fix ensured subscribers would receive emails only in the event of a new complaint or new activity on an existing complaint. Before, daily emails from the CFPB arrived regardless of an activity for each subscriber.

However, a remaining issue is that many collection agencies are reporting that they’re not receiving notification emails at all when a new complaint is lodged. Since responding to complaints in a timely fashion is one of the benchmarks the CFPB is using with collection agencies, the email notification function remains, for the moment, dicey at best.

ACA International is counseling its members to “regularly check the CFPB’s secure company portal to double check for any complaint notifications or updates.”