NCO Group Acquires Protocol Global Solutions

NCO Group, Inc., a global provider of business process outsourcing services, announced Thursday that it has acquired Protocol Global Solutions, Inc., a leading provider of BPO solutions specializing in contact center services for the energy, healthcare, government, pharmaceutical, and insurance markets. Protocol has 2,200 employees in seven locations across the U.S. and internationally.

Within its CRM group, NCO currently serves some of the most prestigious brands in the world via all contact channels, across the complete customer lifecycle. The impact of the transaction is a combined company with enhanced CRM market penetration and capabilities to drive growth in strategic markets. This further strengthens opportunities to provide a broader range and scale of client solutions in the CRM marketplace.

Commenting on the acquisition, Ronald A. Rittenmeyer, NCO’s President and Chief Executive Officer, stated, “The acquisition of Protocol is an integral part of the repositioning of our CRM business. Protocol’s strong presence in growth verticals as well as their experienced and proven management team will enhance our service offerings and build on NCO’s leadership position in the BPO industry.”

NCO Group, Inc. is a leading global provider of business process outsourcing services, primarily focused on accounts receivable management and customer relationship management. NCO provides services through over 100 offices throughout North America, Asia, Europe and Australia.