Interactive Intelligence Inks Partnership Agreement with Alnafitha International for Saudi Arabia

Interactive Intelligence, a global provider of unified IP business communications solutions, has signed a reseller agreement with Alnafitha International, a market leader in information technology related solutions, products and services in the Kingdom of Saudi Arabia (KSA).

As per the agreement, Alnafitha International will serve as the Systems Integrator and Value-added Reseller of Interactive Intelligence, and through close collaboration will offer customers in KSA  Interactive Intelligence’s business communications solutions for contact center automation, enterprise IP telephony, and business process automation. In accordance with the contract, Alnafitha International will also provide consultation, implementation, support, and custom development for the Interactive Intelligence solutions.

“Saudi Arabia has a fast-growing telecommunications market and has recently witnessed a tremendous demand for top-flight unified business communications solutions such as those provided by Interactive Intelligence. Alnafitha International has long been a leading systems integrator in Saudi Arabia, familiar with leveraging cutting-edge technologies for maximum market penetration. As with Interactive Intelligence, Alnafitha International too is committed to providing software-only solutions   which is what makes this partnership mutually beneficial”, said Abdul Nasser Bangcola, country manager for Saudi Arabia at Interactive Intelligence.

Interactive Intelligence offers a comprehensive solution which encompasses all aspects of a company’s business processes through its standards-based, all-in-one IP platform. This platform can be tailored to suit the requirements of a host of different industries including insurance, banking, credit unions and accounts receivable management, government, and outsourcing.

Commenting on the partnership, Mr. Othman Alahdal, regional manager central region at Alnafitha International said, “We firmly believe that Interactive Intelligence’s unique communications solution architecture will be widely adopted by customers in Saudi Arabia. Our partnership with the Microsoft Corporation and broad customer base has given us an in-depth understanding into the nature of the Saudi market. We are confident that in providing customers with value-added services such as consultation, implementation, and after sales support, together we will significantly increase our and Interactive’s footprint in the region.”

Alnafitha International was founded in 1993 and is a market leader in offering information technology related solutions, products and services. Since its launch, it has always relied on utilizing the most up to date technologies and tools to offer its clients customized, cutting-edge solutions.

The activities of Alnafitha revolve around three major axes: first, offering products and services, second, providing IT consultancy and, third, offering professional services and support. Within these three axes Alnafitha targets all sectors of society as potential clients.

The sources of Alnafitha‘s state of the art solutions, products and services are varied- but the giant Microsoft Company is its foremost partner. Alnafitha leverages these innovative products to provide a wide array of solutions such as business and office automation, e-process and workflow, document management and archiving, help desk management and training systems, outsourcing and hiring and customer relations management.

Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of unified business communications solutions for contact center automation, enterprise IP telephony, and business process automation. The company’s solutions, which can be deployed via an on-premise or hosted model, include vertical-specific applications for insurance and collections. Interactive Intelligence was founded in 1994 and has more than 4,000 customers worldwide. The company is among Software Magazine’s 2010 Top 500 Global Software and Services Suppliers, and Forbes Magazine’s 2010 Best Small Companies in America. It employs approximately 1,000 people and is headquartered in Indianapolis, Indiana. The company has offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific.