Executive Change: I.C. System Elevates New VP of Operations

I.C. System is pleased to announce the promotion Ryan Bacon to Vice President of Operations.  Mr. Bacon will oversee the operations teams as they continue to drive performance for this seventy-five year old, family-owned receivables management company.  The promotion of Mr. Bacon will enable I.C. System to achieve and exceed aggressive goals for client performance in the coming years.

“Ryan Bacon comes equipped with all the necessary skills required of a leader in this challenging and important role at I.C. System,” said John Erickson, President of I.C. System.  “His determination, drive, intelligence and creativity will serve as a strong nucleus for our operations.  His leadership qualities enable him to provide clear direction and inspiration to our team to deliver on our ongoing commitment of producing exceptional results for our clients.”

Ryan Bacon brings over 15 years of collection industry expertise in various high pressure, team-leadership roles.  Ryan previously served as I.C. System’s Vice President of Strategy, Analytics and Audit. His sound approach to collections servicing coupled with his strong analytical skillset help deliver a positive outlook for collections operations servicing for the varied portfolio’s managed by I.C. System.

He has previously served as Vice President of Operations at another leading accounts receivable management company, overseeing a team of nearly 400 employees spread across multiple sites and two countries. During his tenure at previous agencies he grew a national card division by 180% and successfully managed the addition of 165 collectors.

Since being added to the I.C. System management team Mr. Bacon has led numerous initiatives such as the creation of a Call Quality program, architecture and design of the Strategy and Analytics Department and created a variety of management training programs. He has successfully applied the data from two internal data warehouses at I.C. System used to make more efficient and effective strategy decisions for the company.

“I couldn’t be more excited to build upon the legacy of this company,” said Ryan Bacon. “We will deliver for our clients by combining fundamentals, analytics and strong strategic principles. We will continue to deliver and innovate as is part of the proud history of this company.”

I.C. System, a privately owned company founded in 1938, provides accounts receivable management services for thousands of clients within many industries, including healthcare, government, financial services, retail, utility, and communications.  Headquartered in St. Paul, MN, I.C. System also has offices in North Dakota, and Wisconsin.  For more information about I.C. System, please visit www.icsystem.com.