Pentagroup Adds New Analytics Capability to Improve Collections

ARM firm Pentagroup Financial, LLC announced today it has made a significant enhancement to its collection platform which will improve collections performance for its clients. The company has adopted Call Manager, a First Data LIFT analytic solution, which is powered by Intelligent Results and hosted by First Data.

Widely known within the industry as an innovator, Pentagroup’s technologically superior collection platform assists creditors in achieving higher profitability and improving cash flow by utilizing deep industry expertise, next-generation intuitive technology and a performance-driven collections team. The addition of Call Manager is expected to provide an incremental lift to Pentagroup’s sophisticated data warehouse and account inventory management system (AIM).

“Call Manager will provide valuable insights for our business which will directly improve cash flow for our clients,” said Ron Rovall, president of Pentagroup. “We’ve invested in strategic tools to assist with portfolio strategies and have done quite a bit of in-house development to support analytics. Call Manager is the tool that allows us to make better-informed tactical decisions as we work each portfolio and the accounts age. Pentagroup’s clients will benefit from improved liquidation results across entire portfolios. With Call Manager, we can benefit from insights contained in text from collector notes to improve the use of our data warehouse and drive our action plan at the account level.”

Pentagroup will deploy LIFT in a hosted environment, which will enable the company to capture a time-to-market advantage. First Data Solutions, the data analytics services business unit of First Data(NYSE: FDC[ http://www.marketwatch.com/quotes/fdc]), will host the service.

“Pentagroup is a leader in their field and exactly the type of company for whom we designed these analytics,” said Kelly Pennock, president and CEO of Intelligent Results. “In an industry that is rapidly moving towards greater use of technology to streamline the collections process, the leading agencies will be those who avail themselves of every possible competitive advantage technology provides.”

“We are thrilled that a company the caliber of Pentagroup would be the first adopter of Call Manager,” said Mike Geppert, president of First Data Solutions. “Their acceptance of the technology is evidence of the competitive advantage this type of product can provide to the receivables management industry.”