Castel Unveils Plans for Immediate Voice Analysis Application to Detect Words and Phrases

At the 15th Annual DBA International Conference, Castel Communications, a leading supplier of contact management solutions to call centers around the globe, is showcasing Castel Detect™ v2, featuring immediate voice analysis of words and phrases. This version builds on Castel’s already exciting voice analysis application released last fall which is generating much interest from call centers looking to boost their protection against compliance and litigation exposure.

Attendees are invited to stop by Booth #328 and learn about the ability of Castel Detect™ to identify words and phrases including meaningful disclosure of identity, Mini-Miranda, 1099c, WIIFM statement and profanity.

Castel, a featured sponsor of the conference, will also present an educational session on using voice analysis within call centers to better communicate with customers.  All attendees are encouraged to attend the session, Communications: Connecting with the Consumer, on Thursday, February 9, 2012 at 11 am.

Castel Detect™ v 2 is planned for release in April, 2012.

Headquartered in Buffalo, N.Y., Castel Communications, LLC is a market leader in delivering cutting-edge call center solutions for leading financial institutions, collection agencies and telemarketing organizations across the globe. For more information about Castel products and services, call 800-657-8215, or visit www.castel.com.