SoundBite Communications to Discuss the Importance of Proactive Customer Communications at DBA International Conference

BEDFORD, Mass. – Economic conditions are still problematic and collections agencies are looking for new ways to reach consumers and improve collections without increasing costs. Next week, more than 1,000 collections industry professionals will attend the 14th Annual DBA International Conference in Las Vegas to gain insight into new trends and best practices in the debt collection industry.

Matt Edmunds, vice president of financial services and collections for SoundBite Communications, Inc. (Nasdaq: SDBT), joins a panel of collection industry experts for “Collection Strategies to Drive Revenues,” an interactive discussion about trends and innovations for the strategic debt buyer. Attendees will learn how tools such as hosted dialers and automated voice messaging will help them adhere to industry regulations, more efficiently and cost-effectively reach customers, and enhance collection efforts.

WHO: A panel of collection industry experts, including Matt Edmunds, vice president of financial services and collections for SoundBite Communications, Inc.
WHERE: 14th Annual DBA International Conference, Mirage Casino and Hotel, Las Vegas
WHEN: Thursday, February 10, 2011 at 11:15 am
REGISTER: http://www.dbainternational.org/events/annual-conference/2011/Registration.asp

While at DBA, please visit SoundBite at booth #108 to learn more about the company’s collections, contact center and hosted dialer capabilities. SoundBite has a decade of collections experience, helping consumer-facing organizations and debt collection agencies worldwide reduce delinquencies while increasing customer retention and satisfaction using interactive, automated voice, text and email messaging. SoundBite’s Proactive Collections & Risk Management Solutions include outbound communications strategies for early- and late-stage collections and fraud management which have helped organizations maximize profits, accelerate the recovery of debt, reduce further losses, and mitigate risk.

About SoundBite Communications
SoundBite Communications is a leading provider of on-demand, multi-channel proactive customer communications solutions designed to transform the way organizations communicate throughout the customer lifecycle to build trusted, lifelong and profitable relationships. Clients can leverage SoundBite’s proactive customer communications offering and expertise in designing, executing and optimizing communications strategies to engage in relevant customer interactions that deliver long-term business value. Visit SoundBite.com for more information.