Revisiting Legacy Technology and Looking to the Future: A Conversation with Andy Shumway and Lex Patterson

This video is part of the iA Think Differently series. Written by or recorded with members of the iA Innovation Council, the series showcases thought leadership in analytics, communications, payments, and compliance technology for the accounts receivable management industry.

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Today I'm talking with Andy Shumway, President and Lex Patterson, VP Sales of DAKCS, an Ogden, Utah-based technology company (owned by Beyond Investments) that supports collections and accounts receivable management. They create highly configurable, innovative cloud and on-premise debt collection software solutions for medical and healthcare, financial services, law firms, government, and first-party accounts receivable.

We talked about how their clients are moving from a phase of mitigating risk to planning for the future, and what that future will look like.

[Editor's note: If you are interested in topics like strategy, testing and scenario planning, you should not miss insideARM's next conference, iA Strategy & Tech - a completely virtual event - July 21-23. It's a masterclass in collections strategy.]

Transcript

The iA Innovation Council is a collaborative working group of product, tech, strategy, and operations thought leaders at the forefront of analytics, communications, payments, and compliance technology. Group members meet in person (and lately, virtually) several times each year to engage in substantive dialogue and whiteboard sessions with the creative thinkers behind the latest innovations for the industry, the regulators who audit and establish guardrails for new technology, and educators, entrepreneurs and innovators from outside the industry who inspire different thinking. 

2020 members include:

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