The Collection Agency of the Future: A Conversation with Tim Collins

This video is part of the iA Think Differently series. Written by or recorded with members of the iA Innovation Council, the series showcases thought leadership in analytics, communications, payments, and compliance technology for the accounts receivable management industry.

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Today I'm talking with Tim Collins, General Counsel and Chief Compliance Officer of True Accord, a digital debt collection agency that is reinventing the collections experience. Tim has been in the collections industry for decades and is widely viewed as one of the "thinkers" in the space. Our conversation represents the third installment in a series that Tim began in writing in April to lay the groundwork for reimagining the collection agency we know today. Listen to our provocative discussion below, and read those earlier pieces here:

• Consumer Choice and the New Image of Debt Collection
• You'd Be Well Advised to Uber Your Business Before it Gets "Kodak-ed"

[Editor's note: If you are interested in topics like strategy, testing and scenario planning, you should not miss insideARM's next conference, iA Strategy & Tech - a completely virtual event - July 21-23. It's a masterclass in collections strategy.] 

Transcript

The iA Innovation Council is a collaborative working group of product, tech, strategy, and operations thought leaders at the forefront of analytics, communications, payments, and compliance technology. Group members meet in person (and lately, virtually) several times each year to engage in substantive dialogue and whiteboard sessions with the creative thinkers behind the latest innovations for the industry, the regulators who audit and establish guardrails for new technology, and educators, entrepreneurs and innovators from outside the industry who inspire different thinking. 

2020 members include:

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