Prodigal Enables Optio to Review Collector Calls over 35% Faster

SUNNYVALE, Calif. -- Prodigal Voice is pleased to announce its partnership with Optio Solutions, a leading Account Receivables Management agency. Prodigal is providing a key software solution that forms the bedrock of Optio's innovative new approach to call compliance reviews. Prodigal is a key component in Optio’s broader adoption of technology and automation to increase operational efficiency. 

Optio is harnessing the power of Prodigal's advanced artificial intelligence software to quickly and effectively screen collection calls for compliance and for agent productivity. 

As COVID-19 introduces new opportunities and challenges within the debt collection industry, Optio Solutions innovative use of Prodigal Voice's AI technology will enable it to more effectively flag compliance roadblocks and to easily identify coaching moments that can both bolster collection rates and improve the borrower experience. 

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Why AI is Today’s Solution for Call Compliance Reviews in the Debt Collection Industry

Compliance reviews will become increasingly essential as the industry shift gears and the government cracks down on collection efforts amidst a COVID-19 driven recession. In this challenging environment, Optio Solutions and their quality management analysts were finding it difficult to analyze a sufficient number of agent calls. Seeking solutions, Optio realized the answer lay in embracing Prodigal's innovative artificial intelligence tools. 

“Prodigal's speech-led collection AI platform has been an excellent investment for Optio Solutions. We are excited to work with them as they continue to build a visionary ARM-centric product.” said Chris Schumacher, President & CEO, Optio Solutions.

The financial industry has already acknowledged the importance of AI in banking, and the use of Prodigal Voice Technology will harness its power to forever change the way agent calls are screened. Prodigal Voice offers integrated call transcript and call recording features; includes a prioritized call list; and utilizes a streamlined call review workflow. Designed for the ARM industry, Prodigal Voice software can consistently examine a range of accents and dialects, translate them accurately, and flag calls that require further action. 

By putting Prodigal's AI technology to work, Optio Solutions was able to reform its call review process. "Prodigal Voice has made call reviews over 35% faster," explained Phil Cooper, Director of Compliance at Optio Solutions. “It saves our team hundreds of man hours every month." 

Prodigal has enabled the agency to more effectively evaluate dozens of calls and call-recording minutes monthly so it can better serve its customer base while improving the collection experience for borrowers struggling during these unprecedented economic times.