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Curbing Collections Complaints: Simple Fixes to Reduce Customer Dissatisfaction
25 July 2024
CFPB Publishes Consumer Response Annual Report
18 April 2024
insideARM Weekly Recap- Week of April 1, 2024
8 April 2024
A Friendly Reminder of the Importance of Robust Consumer Complaint Handling Processes
4 April 2024
Avoid CFPB Fines/FCRA Violations with Proven Strategy
8 January 2024
RMAI Exposes YouTube Videos Inciting BBB and Other Complaints
24 July 2023
CFPB Expands Consumer Complaint Access to Local Governments
13 December 2022
Your Problems Come on Two Legs: Managing Consumer Complaints [Podcast]
24 August 2022
CRC Comments on CA DFPI's Proposed Complaints and Inquiries Regulation
14 July 2022
California DFPI Proposes Extensive Rules Relating to Companies’ Responses to Consumer Complaints
7 June 2022
CFPB Issues Annual FDCPA Report; FTC Issues Annual Letter on Debt Collection to CFPB
28 April 2022
TransUnion Fires Back, Says it Will Fight CFPB Suit
13 April 2022
Next on the CFPB's Firing Line? TransUnion
12 April 2022
CFPB Sues United Holding Group, its Affiliates and Owners; UHG Responds, Denies Allegations
11 January 2022
CFPB Issues Report on Credit Report Disputes
10 November 2021
CFPB to Look at Racial Issues; Examines County Level Demographic Data
8 June 2021
CFPB Report: Over 500,000 Consumer Complaints Handled in 2020
29 March 2021
Regulation F FAQ: Disputes
24 March 2021
CFPB Acting Director Highlights Complaint Response in Message to Consumer Education
11 February 2021
What Has Driven the Increase in Complaints to the CFPB and What Should They Do About it?
3 February 2021