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FCC sets April 15 as effective date for new robocall rules

The FCC set April 11, 2025 as the effective date for new rules designed to make it easier for consumers to revoke consent for calls and texts subject to the Telephone Consumer Protection Act and requiring callers honor these requests in a timely manner.

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Creditors are adopting AI; why debt collectors should be, too. 

While AI has revolutionized how creditors manage operations, the collections industry has been slow to adopt AI-powered technology. This new white paper, authored by Missy Meggison (General Counsel at Auriemma Roundtables; Editor at insideARM) and sponsored by Skit.ai, clarifies common misconceptions about AI and highlights the significant benefits it can bring to the ARM sector, such as loss reduction, improved decision-making, and enhanced consumer engagement. 

Download now to learn more. 

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insideARM Weekly Recap – Week of October 28th, 2024

The world of debt collection is never at a loss for updates, but separating the important stuff from the background noise isn't always easy. At insideARM, our goal is to help you answer those questions. Every Monday, we bring you a recap of the need-to-know highlights to help you stay informed.

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Eric Hammond Joins Harvest Strategy Group Leadership Team

Englewood, Colo. -- Harvest is excited to welcome Eric Hammond to the team in the role of Chief Technology Officer. Hammond brings a diverse background of experience in designing and implementing technology-based solutions to improve operational efficiencies in growth environments. Hammond was formerly a VP and Division Manager at Leidos and prior to that was a senior program manager and systems engineering manager at Raytheon and Lockheed Martin.

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NYDFS cybersecurity regulations to take effect on November 1

Several amendments from NYDFS’s cybersecurity regulations on financial services will go into effect on November 1. As previously covered by InfoBytes, in June 2023, NYDFS published an updated amendment to 23 NYCRR 500 imposing cybersecurity regulations. These new rules mandate multi-factor authentication for all individuals accessing information systems, including remote access to third-party applications and privileged accounts, unless the entity qualifies for a limited exemption. Additionally, annual cybersecurity training must now cover social engineering tactics, such as phishing and AI-enhanced techniques like deepfakes.

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CFPB bans private dispute resolution platform Ejudicate from arbitrating consumer financial product disputes

The CFPB has banned private dispute resolution platform Ejudicate from arbitrating disputes about consumer financial products, saying that the company had misled student borrowers about the company’s neutrality and initiated sham arbitration proceedings.

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State Donates $10,000 for Hurricane Recovery Efforts

MADISON, Wis. -- As hurricane recovery efforts continue throughout the Southeast, State is supporting those providing direct assistance. The company has donated $10,000 to organizations assisting those in North Carolina and Florida, as well as a fund providing cash assistance to those impacted who work in the receivables management/revenue cycle industry. Many of their team members also have made contributions.

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RA Compliance Corner: Managing the Mental Strain of Compliance

4 December 2024 at 02:00 p.m.

Compliance professionals play a vital role in safeguarding their organizations, but the demands of the job can take a heavy mental toll. Balancing internal expectations, ever-evolving client needs, constant regulatory changes, and managing consumer litigation can lead to stress, frustration, and burnout. 

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