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FTC Provides its 2023 ECOA Activities to CFPB

On February 12, the FTC provided the CFPB with an annual summary of its 2023 enforcement, research and policy development, and educational-related initiatives on ECOA, as Dodd-Frank allows the Commission to enforce ECOA and any CFPB rules applicable to entities within the FTC’s jurisdiction. The letter emphasized the commitment of each agency to enforce laws protecting civil rights, fair competition, consumer protection, and equal opportunity in the development and use of automated systems and artificial intelligence.

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[Webinar] How to Effectively Communicate with Executive Leadership  

It’s not always easy to communicate with executive teams. With different backgrounds and priorities at play, sometimes you might feel like you aren’t being heard. But communication is a two-way street, and there are steps you can take to ensure your message is received. Join us on March 27 at 2PM ET for RA Compliance Corner: How to Effectively Communicate with Executive Leadership where we'll discuss common hurdles and provide real world solutions for effectively communicating with operations teams. Register Now

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CFPB Revises its Supervisory Appeals Process

On February 16, the CFPB issued a procedural rule updating its process for financial institutions that appeal the Bureau’s supervisory findings. The CFPB examined financial institutions to ensure they followed federal consumer financial law. After an examination or targeted review, supervised entities may appeal their compliance rating or any other findings.

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Pennsylvania District Court Finds No Personal Liability Under the TCPA

In Perrong v. Chase Data Corp., et al., a court in the Eastern District of Pennsylvania recently ruled that no personal liability attaches to the owner of a company for Telephone Consumer Protection Act (TCPA) violations.

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2024 Training Magazine APEX Awards ConServe Celebrates Ten Consecutive Years of Training Excellence

ROCHESTER, N.Y. -- Continental Service Group, LLC d/b/a ConServe, announces that they have once again earned a spot on Training magazine’s, 2024 Training APEX Awards. The Training APEX Awards ranking is determined by assessing a range of qualitative and quantitative factors, including financial investment in employee development, the scope of development programs, how closely such development efforts are linked to business goals and objectives, and their effectiveness of business outcomes resulting from training.

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Restrictive Collection Bill Pending in Minnesota

In February 2024 the Minnesota Debt Fairness Act was introduced in the Minnesota Legislature. The proposed law seeks to amend the law governing debt collection, garnishment, and consumer finance.  The Minnesota Governor’s office has announced support for the Act. The proposed bill includes new terms and definitions, new prohibitions on collection activity, and creates other new rules regarding consumer debt. If passed, the law will drastically change how debt is collected in Minnesota and is sure to have long-lasting consequences for debt collectors and consumers alike.

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FCC Issues Final Rule on Revocation of Consent for Robocalls and Robotexts

The Federal Communications Commission (FCC) has issued a final rule amending its regulations implementing the Telephone Consumer Protection Act (TCPA) to add new provisions addressing how consumers may revoke consent to receive autodialed or prerecorded voice calls or texts and the obligations of callers and texters to honor revocation of consent requests.

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Experian Tech Showcase: Experian® Optimize and PowerCurve® Customer Management

TODAY! February 29, 2024 at 01:00 p.m. ET

Debt collection has become a frontline profit driver for organizations. To maximize performance, you need to know your customers better, segment and target your approach more effectively, and automate as much as possible.

Event Details »